At Smartmobile, we are taking a step further to transform the way training centers and companies manage the sale of their online courses. We have incorporated into our eCommerce module a virtual assistant with artificial intelligence (AI) that accompanies the end user throughout the purchasing process, offering a secure, smooth, and incident-free experience.
This new virtual assistant is designed to answer in real time the most common questions that may arise for the user during the purchase and payment of e-learning courses. Its objective is clear: to facilitate the eCommerce process, generate trust, and reduce dropouts during the enrollment process.
Virtual assistant with artificial intelligence: instant answers with maximum reliability
The Smartmobile assistant, powered by AI technologies, allows users to obtain automatic and immediate answers, with clear and precise information. This avoids blockages, frustrations, and the need to contact support at critical moments of the purchasing process.
Among the most frequent queries the assistant resolves are:
- Is payment with Redsys secure?
The assistant informs the user that payment is made through an audited and secure payment gateway, with advanced data encryption to protect each transaction.
- When will I receive my access keys?
It clarifies that the access keys and invoice are sent instantly once payment is completed, so the user can start their training immediately.
- What if I don’t receive the confirmation email?
The assistant guides the user to check their spam or junk mail folder, and provides the direct link to support if necessary.
- Can I request an invoice in the name of a company?
It informs the user that they must request it directly at https://fitls.com/contacto/, indicating the platform name: BASQUE TEAM ACADEMY.
The assistant is available 24×7 and accessible from any device (PC, tablet, mobile), guaranteeing constant and high-quality support.
Key advantages for training centers and companies
The integration of this virtual assistant into the Smartmobile eCommerce module provides a differential added value for any organization that markets e-learning courses:
✅ Improves sales conversion, by removing barriers in the enrollment and payment process.
✅ Increases user satisfaction, by offering instant support at key moments.
✅ Reduces the load on the support team, by automatically resolving the most common and repetitive queries.
✅ Generates trust and security in the purchasing process, which is key for paid training.
✅ Offers a modern and professional experience, aligned with the expectations of today’s users.
👉 This advancement adds to the powerful features of the eCommerce module and the SmartPay gateway, which you can discover in detail here:
https://fitls.com/descubre-smartpay-la-solucion-e-commerce-de-la-plataforma-smartmobile/
Success story: BASQUE TEAM ACADEMY and Kirol Eskola
The Smartmobile eCommerce module, enhanced with its virtual assistant and integrated payment gateway, is already being successfully used by BASQUE TEAM ACADEMY and Kirol Eskola. These initiatives have managed to handle the enrollment of more than 25,000 students, in both paid and free courses, through an automated, agile, and reliable process. This model has allowed both organizations to offer a top-quality service, with an impeccable user experience and a significant reduction in typical online enrollment incidents.
Do you want to see how it works in a real project?
We invite you to check it for yourself. Access the real BASQUE TEAM ACADEMY project from this link:
From there, you can see our assistant in action, try it and interact with it as if you were a student who wants to enroll in a course.
👉 We also encourage you to sign up and complete the course if the topic interests you. This way you can firsthand discover our e-learning methodology, which achieves up to 90% of satisfied students.
